Customer FAQ | Manila Water Company, Inc. (2024)

Please visit your Business Area office with the following required documents:

• Duly accomplished application form
• Proof of ownership (land title or deed of sale)
• Proof of billing (if available)
• Barangay clearance
• Excavation permit (as advised by the implementing business area)
• Other requirements as advised by the implementing Business Area
• Valid TINand BIR Certificate of Registration (For Commercial and Industrial Accounts)

Please visit your Business Area office with the following required documents:

• Duly accomplished application form
• Latest Manila Water bill without Previous Unpaid Amount
• Barangay clearance (for Taguig Business Area only)
• Authorization letter from the owner of the service connection
• Other requirements as advised by the implementing Business Area
• Valid TINand BIR Certificate of Registration (For Commercial and Industrial Accounts)

Please visit your Business Area office with the following required documents:

• Duly accomplished application form
• Proof of ownership (land title or deed of sale)
• Transfer of ownership documents
• Barangay clearance
• Other requirements as advised by the implementing Business Area
• Valid TINand BIR Certificate of Registration (For Commercial and Industrial Accounts)

For voluntary requests for temporary disconnection, a written request by the customer is required. Approval by the Business Area shall be based on reasonable grounds (i.e. moving out or migrating to other area/country; taking a vacation for a period longer than one month, etc.)

Disconnection shall be undertaken on the dates as indicated and agreed upon by both parties. Accounts requested for temporary disconnection are subject to full settlement of any outstanding accounts.

Reconnection of a disconnected water service shall be implemented after the customer has made full payment of all outstanding charges and under-collection (if any), and the appropriate reconnection charge.

Reconnection shall be implemented within 24 hoursfrom presentation of proof of payment but in no case later than 48 hours upon posting or receipt of payment.

Note: Disconnection/reconnection of water service connection due to tampering, bypass and other illegal connections shall be subject to the Implementing Rules and Regulations of Republic Act 8041 or the National Water Crisis Act of 1005 and other applicable laws.